Sounds like an isolated incident, shame you're trying to tar Leica's name due to your own unfortunate experience

I assume it is an isolated incident, since many people are happy with their Leicas - indeed I was extremely happy with my scope until this recent episode. However, just because it is isolated doesn't make it acceptable, and I'm hoping that the spectre of bad publicity from people reading this might generate some action, where six weeks of phone calls have failed. I do not wish to tar Leica's name, I simply want my scope to work again.

The whole point of buying a Leica in the first place -- given that in the stratosphere of super excellent optics the choices to be made are almost personal -- is that there is a LIFETIME GUARANTEE. When I was deciding whether to spend a lot of money on a good pair of binoculars, there were many factors, but the Leica guarantee was definitely one of them. It is a NO FAULT guarantee. We know that birders do terrible things to their optics all the time; Leica knows this too. But it's one of their big selling points.

I'm really sorry about your scope, Richard. I've been lucky enough to see some great birds through it... what a perfect biking scope.